Frequently asked questions
About Satoshoes
What is Satoshoes?
Satoshoes is a UK-based, Bitcoin-only sneaker and streetwear brand. We make sneakers, low tops, high tops and hoodies with Bitcoin, Lightning and cypherpunk designs, sold through our store on Conduit and paid for in sats. Wear the message.
Why Bitcoin only?
For the first time we have sound money that's completely under our own control: no third parties required and no permission needed. Bitcoin is money, the best form of money we've ever had, and it should be used as money. Be the change you want to see in the world.
Is Satoshoes official or licensed Bitcoin merchandise?
Bitcoin has no owner, so there's no such thing as an official or licensed Bitcoin brand, and nobody needs permission to make it. Every Satoshoes design is completely our own original work.
Sizing
Do Satoshoes sneakers, low tops and high tops run true to size?
Yes, they run true to size. If you're between sizes, go one size up.
What size hoodie should I order?
Our hoodies are a regular fit made to Asian sizing, which comes up smaller than UK, US and EU sizes. We recommend going one size up from what you normally wear, unless you like a snug fit. The hoodie table above gives chest, length, shoulder and sleeve measurements in inches and centimetres.
What are the sneakers made of?
Our sneakers are unisex, with a lightweight, flexible fabric upper, a rubber sole and a cushioned EVA insole.
What are the high tops made of?
Our high tops have a synthetic upper with a perforated toe box for breathability, and a non-marking rubber outsole with a basketball-style traction pattern.
What are the low tops made of?
Our low tops are a court-style sneaker with a perforated toe box for breathability and a chunky non-marking rubber outsole with a basketball-style traction pattern.
What are the hoodies made of?
All our hoodies use the same heavyweight 320 g/m² fabric with a soft fleece lining: 95% polyester and 5% spandex, so there's a bit of stretch. Each has a drawstring hood with a black inner lining and a front pocket. Sizes run from XS to 6XL.
Shipping and delivery
Do you ship worldwide?
Yes. Satoshoes is based in the UK and ships worldwide, including the US and Europe.
How much is shipping?
Shipping is always free, wherever you are.
How long does delivery take?
Everything is made to order. Delivery usually takes 10 to 14 days in total, including the time to make your item.
Is my order tracked?
Yes. Every order is sent by tracked mail, so you can follow it all the way to your door. We send your tracking number about 3 to 4 days after you place your order.
Will I have to pay import duties or customs fees?
No. Import duties are paid before your order is sent, so there's nothing extra to pay when it arrives.
Payment
How do I pay?
Satoshoes is Bitcoin only. You pay in sats over the Lightning Network when you order through our store on Conduit. New to Bitcoin? Our How to Pay in Sats guide walks you through it step by step.
Do I need a Bitcoin wallet to buy?
Yes, you pay in sats over Lightning, so you'll need a Lightning wallet. If you don't own any Bitcoin yet, apps like Cash App or Strike let you buy sats and pay in a few minutes. Our How to Pay in Sats guide shows you how.
Do I need a Nostr account to order?
No. Our store on Conduit lets you check out as a guest, so you can order without setting anything up first.
What currency are your prices in?
Prices are set in US dollars and also shown in sats. Because the dollar price is fixed, the sats amount moves up and down with the Bitcoin price.
How are refunds paid?
Any refund goes back the same way you paid, so in sats.
Orders
Can I change or cancel my order?
Yes, within 24 hours of placing it. Message us as soon as you can. After that your item goes into production, because everything is made to order.
How will I know my order is confirmed?
After you order on Conduit, you'll get a private message with your Lightning invoice. Once it's paid, we start making your item and send your tracking number about 3 to 4 days later.
Can I send an order as a gift or to a different address?
Yes. We ship to whatever delivery address you enter when you order, so you can send it straight to someone else.
Can I order in bulk for an event or team?
Yes. We do matching runs of sneakers, hoodies and more for meetups, conferences and businesses. See our custom designs page or message us with roughly how many you need and when.
What details do you need from me?
Only a delivery address and a way to contact you. No account, no card details and no ID.
Printing and new designs
How are the designs printed?
Our all-over print hoodies are printed using DTG (direct to garment). Our sneakers, low tops and high tops use sublimation, where the design is dyed into the material, so it won't peel or crack.
Where can I hear about new designs and drops?
Follow us on Nostr and X, and read Satoshi Talk, our blog, for new designs, drops and Bitcoin news.
Faults, returns and custom designs
What if my item arrives faulty or damaged?
We'll send you a replacement. Just message us with photos showing the fault or damage first.
Can I return an item?
Because everything is made to order, returns are rarely needed. If you have a problem, get in touch and we'll look at it case by case.
Can custom designs be returned?
Custom designs are made just for you, so they can't be returned. If one arrives faulty or damaged, send us photos and we'll replace it.
Care
How do I clean my sneakers, low tops or high tops?
We recommend washing them by hand rather than in the washing machine.
How do I wash my hoodie?
Machine wash cold with similar colours. Don't bleach, iron or dry clean, and tumble dry on low. Treat it right and the print stays sharp.